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Refund Policy

Last updated: January 2025

1. Satisfaction Guarantee

We stand behind the quality of our tutoring services. If you're not satisfied with your first tutoring session, you may request a full refund within 48 hours of the session completion.

2. Refund Eligibility

Refunds may be requested under the following circumstances:

• First session satisfaction guarantee (within 48 hours)
• Tutor no-show or significant lateness (more than 15 minutes)
• Technical issues preventing online sessions
• Cancellation by LearnBoost Academy
• Prepaid packages with unused sessions (prorated refund)

3. Refund Timeline

Refund requests must be submitted within specific timeframes:

• Individual sessions: Within 48 hours of completion
• Package cancellations: Within 7 days of purchase
• Unused sessions: Anytime before expiration
• Technical issues: Within 24 hours of the affected session

4. Non-Refundable Situations

Refunds will not be provided for:

• Student no-shows or late cancellations (less than 24 hours notice)
• Sessions completed more than 48 hours ago (except for packages)
• Personality conflicts after the first session
• Academic outcomes that don't meet expectations
• Expired session packages

5. Processing Refunds

Approved refunds will be processed within:

• 3-5 business days for credit card payments
• 5-7 business days for bank transfers
• 7-10 business days for other payment methods

6. Cancellation Policy

Session cancellations:

• 24+ hours notice: Full refund or rescheduling
• 12-24 hours notice: 50% refund or credit
• Less than 12 hours: No refund, but may reschedule once
• Emergency cancellations will be reviewed case-by-case

7. Package Refunds

For prepaid tutoring packages:

• Unused sessions can be refunded on a prorated basis
• Package discounts may affect refund amounts
• Administrative fees may apply to early cancellations

8. How to Request a Refund

To request a refund:

• Email: refunds@learnboostacademy.ca
• Include: Student name, session details, reason for refund
• Provide: Original payment receipt or transaction ID
• Response time: Within 48 hours

9. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Switching to a different tutor
• Changing tutoring format (online vs. in-person)
• Adjusting session frequency or duration
• Exploring different subject areas

10. Contact Us

Questions about our refund policy?

• Email: support@learnboostacademy.ca
• Phone: Available during business hours
• Address: LearnBoost Academy, Canada